This means that the broadband router can be installed at either location and both will need ADSL filters. When you place your order, we'll let you know. Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The box needs to move from my living room to under the stairs. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Your traditional landline sockets will no longer be the connecting point for your landline handset. • Connect the end of the 1. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. A Virgin Media wall socket is simply a point of entry into your home. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. So, a 50 minute broadband, TV and phone. u just run a long cable from the box inside to whatever room u want. 1. Checked every. The UK isn’t the first country to make this move. Just push to fit Firmly push the end of the cables into the sockets. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. 95. by eddie778 • Just joined. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). 1. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. 4 Kudos. (knowledge is power) Sun 05-Jan-14 12:53:34. In your Stream kit you’ll find everything you need to get the Stream box up and running. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. I wondered if I could ask the community some advice. I had 2 plugs and 2 bulbs in my old property - with no issues. Ethernet cable is faintly easy to hide. Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Add VM socket to new home in QuickStart, set up and connections a week ago; Two virgin media wall sockets, only one required in QuickStart, set up and connections 3 weeks ago; Moving a socket in Networking and. Pop the power cable into a nearby socket and switch it on. Cable installation. I am so sorry to hear that you seem to be missing a wall socket in the home. Preparing for Landline changeover to fibre. I'm a Very Insightful Person, I'm here to share knowledge. The two sockets on the wall on the RHS are telephone sockets. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. on 17-03-2023 15:45. Stream from Virgin Media. #11. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. As to splitting. Turn on and start the hub. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I have tried to get all 4 set up and can't make them work. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. i just recently moved and there’s a virgin box in my house but i cant seem to connect the wire to anywhere in the wall as they are the same - 5291726. Or you may be quicker than average! You won’t be involved the whole time. VM BB TV Landline. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Step 3: Plug in your Virgin Media Hub on the go-live date. Browse Virgin Media Virgin Media Community. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. Select the correct HDMI input for your box. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. Account - Mobile. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. Paul. . Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Connect a pair into pins A & B. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Provides a range of audio and video signal connections. Back a step. Bedfordshire. In any case your contract prohibits you moving it yourself. That is the way I want it to stay. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). I will send a private message - watch out for the purple envelope inviting you in. We would like to show you a description here but the site won’t allow us. The cable could be hidden within, or behind, furniture. Praying the white is the virgin one. Choose the best spot for your wifi hub. I will send a private message - watch out for the purple envelope inviting you in. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Simplistic way will be running cable round the top of the skirting mate. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. VM will move the socket for £25, probably cheaper than an electrician. This TEL1 socket serves the same function as the old 'telephone master socket' did. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running across the front of. QuickStart, set up and connections. Account - Mobile. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. 1. The agent said I’ll need an eng. Best to wait for a VM staff member to get to your post in 2 or 3 days time. You need something called a barrel to connect the two. Location. Manage Your Account. Don't touch it. - 5109379My Virgin Media App. Virgin Media Extension Cable. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Answered! Go to Answer. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Options. On the day of activation, connect your new router to the master phone socket. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. All our services will be set up so, once you’re in your. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tool for removing cable box. 2 hours ago. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Turn on and start the hub. Virgin Media; My Virgin Media; Shop;. The coax cable from the study can be used for the other 360 box in the kitchen. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. can test they’re secure by checking they don’t move when pulled gently. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge. We'd like to arrange an engineer to install some new points: - Main entry through garage - Virgin socket for router under stairs - Virgin socket for tv in lounge - Virgin socket for future tv. Networking and WiFi. We. Here you’ll find all the help you need for Virgin Media related problems and issues. We've just extended the house to the side and back and are finding that the wifi doesn't quite reach the far corner of the new build (where I like to sit), so. Luckily, most newer computers have one already. Ensure it has clicked into place. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. For more information please visit:issue looks like either the white cable isn't clicked in properly at 1 end, or the socket itself on the switch is faulty. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. 0 Kudos. isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. I checked the website and was -. Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. Broadband. Another option might include. We would like to show you a description here but the site won’t allow us. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. The house is a new build, there's no lead in the paint, no aquarium or anything like that. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. I can’t find a wall socket anywhere that matches those indicated by virgin. Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. 1. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. Hi I have the same query, I need an engineer to move our 2 virgin media entry points please - 5109379 - 2. However, I do not have any of the specified wall sockets available. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Now to my Issue: I opted for the self-installation ki. Next, connect the power cable. Screwless Faceplate. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Unfortunately Forum Staff are unable to process new deals. You need a small spanner to remove this. on 27-10-2022 09:24. Hey thanks for reaching out to us and a warm welcome to the Virgin Media forums. We're here to help. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Manufacture sure. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Plug into the wall socket. Moving a Virgin Superhub. the other Virgin Media boosters will connect to this one. Summary of Contents for Virgin Media Virgin TV V6. Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. on 12-01-2023 10:45. SpeedWow can’t wait to have a BQM looking like this. We appreciate you reaching out to us on here. WPA3 encryption) and a 2. Hope this helps, I'm sure another poster will answer your question better. . Both Sky and Virgin Media will be reluctant to let you go. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. I recently got Virgin broadband installed. See where this Helpful Answer was posted. Virgin Media have used the Openreach socket to provide telephone services. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. Switched On Families. Location. We only have the Open reach Master socket 5C. Virgin Phone Switchover. Turn on your TV and get connected. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Hi. You may still need to pay an activation fee, but some deals will offer activation for free. OR. This will allow a RJ11 socket at the telephone. An Ethernet cable – The. Virgin have unilaterally made this socket inactive. The cable terminates on a box indoors wherever you want it, within reason. Using two boxes simultaneously would require an addition to your subscription, though. jbrennand. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Working hard to help connect the nation, shop our offers and order online. Plug the cables into the Hub. Browse. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. See where this Helpful. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. £12. . It’s a leasehold converted flat in the loft flat (I. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Not had any success calling. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. Your "loss of signal" point is a good one. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. My Virgin Media App. This will go from the street cabinet to a "master socket" and from there on in the cabling will be whatever is in the house, this shouldn't be a problem as if the new tenants want to. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Options. . I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. Account - Cable. Step 2: Order your TalkTalk Broadband service. Thanks everyone for the help. OR. Calling a virgin landline - Ringtone had changed. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. It has two outputs on the left of the wall box. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. Best of all, for many, it’s a free upgrade. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. The steps that the Virgin. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. I really want to sign up now before I move into. This video will show you how to install a Virgin Media extension cable. Plus, again optionally, a cable will be run to a phone socket for the phone service. Browse Virgin Media Virgin. 14,065. makey Established Member. Go to Account settings, then Account details b. I've gone for Veetop Flat Ethernet Cables 1. #4. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. No, any cables within the house can be touched as much as the householder wants to touch them. My Virgin Media App. See if this works. It is one of the largest. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media Price Guides. Click & Collect. Joining in. 01-02-2023 10:59 - edited 01-02-2023 11:00. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. 2. VM BB TV Landline. No, what you need to do is switch the extension wiring from the BT socket to the VM one. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). . This TEL1 socket serves the same function as the old 'telephone master socket' did. TV & FM Radio Sockets. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. Push the white cable with the black label into the Hub. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. I can't navigate the IVR to get through to a person to actually talk about what I want. wondering if anyone can help. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Buy the appropriate extension cable. A Virgin Media wall socket is simply a point of entry into your home. I am not currently a virgin media customer. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. ) 1. The top “capped” one is marked FM & has been disused since cable went digital. This video will show you how to install a Virgin Media extension cable. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. See the section. On top of that, Virgin Media also offers a self-install option. I also have this other dual cable going to the Smart Hub. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. @adelphiaUK wrote:. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. On top of that, Virgin Media also offers a self-install option. I will assist you on getting this done for you. Your number will transfer to the Virgin socket. Buy Multimedia Sockets at Screwfix. Cable TV & Virgin Media TV Boxes & Services . Your Boosters also have a socket on the front – you can use this to plug in other electrical devices,. And then somehow through a wall to the other side, which is under the stairs. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. #VirginMedia #VirginMediaQuickStart #V. My VM Router is is my office adjacent to hall. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Got a technician booked for next week to move a socket from one side of the room to the other. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. To double check, as we know the red cable is working, try putting that into the other sockets to see if the lights come on. Background I moved in around 3 weeks ago. When your number transfers, your BT socket will go dead. Got my virgin media self install kit but I don't have a virgin socket. You can probably replace them with the screws for a normal mains socket or similar. There is an old openreach socket with a coax cable underneath, but in no way connected. I don't quite understand this, as according to Ofcom, it can be done via the "cease and re-provide. VM has a rolling programme of work to move all customers over by 2025. the street is enabled for the service. . Wow. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). . The second two black cables are from a satellite dish, used by. Tudor. Sky will credit your account with up to £100 if Virgin charges you termination fees. ) The hub will be in here too. The second two black cables are from a satellite dish, used by. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. A power adaptor to plug into the Stream box and a power socket at the wall. My problem, like many others is the main phone line is in one room and the hub in another. Phone. Step 2: Order your TalkTalk Broadband service. Fibre phone Adaptor - different rooms. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. And, of course, you can only use boxes supplied by VM. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. What needs to be done is for the new Virgin Media CV21 connection. I will send you a PM to confirm your details so this can. 3. With a pack of TA717 TP plugs, to a SG105S 5-port switch on the business end going into a Series X, Smart tv and tv box I’m maxing out at around 190mbs p/s download on the Series X. It is really quite simple. Options. Always assuming the cable will reach to the BT junction box of course. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1. Plug the cables into the Hub. Switching broadband provider is as easy as 1, 2, 3…. VM is doing this area-by-area. I don't work for Virgin Media. Reduces the. Browse Virgin Media Virgin Media Community. Hi, Currently, we have our Virgin Media wall socket in the hallway which doesn’t work as we have a TiVo box. Fibre Broadband. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. SSL coax is extremely versatile and can be used in several applications. Hope this helps, I'm sure another poster will answer your question. Don't touch it. You should be able to do it on a call to CS. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. - 5250024• Connect the ends of the 1. 1 Attach the base 1. Next step . If you look into the back of your Hub, you'll see a port. To work, your wireless router needs to be placed within reach of: A power socket. Step 2: Order your Sky Broadband service. . All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Just push to fit. Tudor. Connect the Hub’s power cable with the blue tab. easy install. on 17-12-2022 10:39. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. I was told when purchasing the broadband package that f. Please look out for the private message and we can get started. 0a output. It should be free of charge. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. - 5266634. 2 weeks ago - last edited 2 weeks ago. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago.